Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy
we provide this policy to explain our information practices
and the choices you can make about the way your information
is collected and used on the www.welchs.com website. To make
this Policy easy to find, we make it available on our homepage
and at every point where personally identifiable information
may be requested.
The Information We Collect
Welch's will not collect any personally-identifiable
information about you through our website unless you provide
it to us voluntarily. This policy applies to all information
collected or submitted on the Welch's website. On some pages,
you can make requests, register to receive materials or enter
promotions. The types of personal information collected include:
name, address, e-mail address, phone number, gender, permission
to contact the person completing the registration, number
of children in the household, if the registrant is a Welch's
consumer or not, and general questions relating to product
preferences or areas of interest on our website. We also collect
the age of anyone who attempts to register this personally
identifiable information on our site. We do this in order
to fully comply with the rules and regulations under the Children's
Online Privacy Protection Act to obtain parental consent for
our visitors under the age of 13.
The Way We Use Information
In order to participate in any promotional activities (such
as a sweepstakes) or request a coupon from Welch's or
partake in certain other activities offered only within a
members-only section within www.welchs.com, called "My
Grapelink", a complete and approved registration record
is required. Any area outside of the "My Grapelink"
area of welchs.com is open to all visitors of the website.
We will use the information collected on the Welch's
website to (a) allow registered users to access the "My
Grapelink" section; (b) communicate with those registered
users who have authorized Welch's to contact them to
provide updates about our products and promotions; (c) develop
new marketing and product ideas; and (d) notify sweepstakes
winners of what they have won.
Information provided by registration or through a survey
may be used internally by us to improve the design of our
website, to increase our understanding of our consumers and
their product preferences, and for other marketing and promotional
purposes. For example, we may study responses relating to
the perceptions or flavor preferences of our products by consumers.
These learnings may then be used to shape future marketing
decisions by us.
Welch's also collects aggregate, non-personally-identifiable
information on users by recording the IP address from the
computers of visitors to welchs.com. An IP address is a number
that is assigned to your computer when you surf the Web. Web
servers, or the computers that provide the web pages to your
computer for you to view, automatically identify your computer
by its IP address. When you use your computer to request to
view a page from a server, your IP address is logged by that
server. Welch's does not link IP addresses to anything
personally identifiable. Your visit to welchs.com will be
logged; however, you will remain anonymous to us. We track
the number of people that view each page of our website to
better understand which features are most popular and best
meet the needs of our visitors.
Welch's will not sell or rent your personally identifiable
information to anyone. Welch's will send personally identifiable
information about you to other companies or people when:
- We have your consent to do so.
- We need to share the information in order to provide the
product or service you have requested.
- We need to send the information to companies who work
on behalf of Welch's to provide a product or service
for you on our behalf. Examples include hosting and helping
to run this Web site, delivering packages, sending postal
mail and e-mail, removing repetitive information from customer
lists, analyzing data, providing marketing assistance, and
providing customer service. Unless we tell you differently,
these companies do not have any right to use the personally
identifiable information we provide to them beyond what
is necessary to assist us, unless they have your consent
to do so.
- We need to respond to valid legal process. This includes
a search warrant, subpoena, or court order, and any other
instance when we believe we are required to do so by law.
We may also make disclosures to protect your safety during
emergencies if your physical safety is believed to be at
risk, to protect the security or integrity of the Welch's
Web site, or to take precautions against liability. We will
take reasonable steps to limit the scope of these disclosures.
Other than as set out above, you will receive notice when
information about you might go to third parties, and you will
have an opportunity to choose not to share the information
(opt-out).
Welch's may share aggregated, non-personally identifiable
information about our users with other companies for marketing
and promotional purposes.
If you do not register with welchs.com, but only provide
us with your e-mail address in connection with contacting
Welch's by e-mail, we will use your e-mail addresses
to answer your e-mail. If you authorize Welch's to contact
you, we may use your e-mail address to send you notice of
values and promotions, such as coupon offerings and sweepstakes.
Use of Cookies
Welch's website uses cookies to customize the visits
of consumers to the "My Grapelink" section within
the welchs.com website. Cookies are messages given to a Web
browser (a software program that resides on your computer
and allows you to surf the Web) by a Web server when the Web
browser requests to "see" pages on a Web site. The
browser stores the message from the server and sends it back
to the server each time the browser requests to see a page
from that server.
The use of cookies is an industry standard and you will find
them at most websites. Most browsers are set to accept cookies.
You always have the option to set the browser on your computer
to refuse cookies. The main purpose of cookies is to identify
users and prepare customized web pages for them to view. For
example, you may receive a welcome message that includes your
name instead of a generic welcome message. A cookie will also
retrieve the information that was voluntarily provided by
you to help improve your user experience or speed up your
navigation on a website. You will need to enable the use of
cookies to register on and navigate through the "My Grapelink"
pages of welchs.com. You will not need to enable cookies to
use any other part of welchs.com that does not require a personal
registration record.
Our Commitment To Data Security
In an endeavor to prevent unauthorized access, maintain data
accuracy, and ensure the correct use of information, we have
put in place appropriate physical and electronic procedures
to safeguard and secure personal information we collect. We
cannot guarantee the security of any information that you
disclose online, and you do so at your own risk.
Welch's incorporates security measures to protect our
data from unauthorized use. Firewalls are utilized to protect
our servers and network from unauthorized users accessing
and tampering with files and other information that we store.
Although we take the utmost care to protect your information,
we cannot ensure the security of any information that you
disclose online and transmit to us.
How You Can Access Or Correct Your Information
After registering with welchs.com, you will always have the option of editing the information you provided in your registration. To do this, visit the "My Grapelink" section of welchs.com, log in using your e-mail and password, and click on the "My Account" link on the "My Grapelink" page. You then may update your personal information or change your password. If you forget your password, go to the login page ("Welcome to Welch's Grapelink") of "My Grapelink", enter your e-mail address and click on the "Retrieve my Password" link. If you would like to unsubscribe from our database, please click here and type "unsubscribe" in your e-mail message.
OUR COMMITMENT TO CHILDREN'S PRIVACY
Welch's is committed to doing its part to protect the
privacy of young children. Accordingly, and consistent with
the Federal Children's Online Privacy Protection Act
of 1998 (COPPA), Welch's will never knowingly collect
personally identifiable information from anyone under the
age of 13 without first obtaining verifiable consent from
the child's parent or legal guardian.
The following sections of our Privacy Policy explain how
Welch's collects and protects children's personal
information, by describing:
- The personal information we collect from children under
the age of 13 when they register on Welch's website
and why we collect this information;
- How we may use the information we collect from children
under the age of 13;
- How a parent may give us permission to obtain registration
information from a child who is under the age of 13;
- How a parent may edit or delete the information submitted
to us from a child who is under the age of 13;
- Who we may share this information with;
- Whether or not the information we request is necessary
to register or participate in an activity on the Welch's
website.
1. The Information We Collect from Children Under
13:
Welch's collects personal information from children
under 13 so that they may participate as registered members
of welchs.com and have access to the "My Grapelink"
section of the Welch's website. "My Grapelink"
allows registered users to participate in promotional
activities such as contests and sweepstakes or request
a coupon from Welch's.
We request the following information in order to register
on Welch's website:
- E-mail address
- Password (selected by the child)
- Actual Name
- Address, including city, state and zip code
- Phone Number
- Gender
- Age (by range, not by specific date of birth)
- Permission to contact the person completing the registration
to provide future announcements of values and promotions.
(A grant of such permission to contact is not a prerequisite
to participation in the "My Grapelink" section.)
- Number of children in the household (optional)
- If the registrant is a Welch's consumer or not (optional)
- General questions relating to product preferences or areas
of interest on our website (optional)
If a registrant selects the "under 13" age range
in that field, we will not use any information provided by
that child unless and until we obtain parental consent to
do so. We will request that the child provide us with their
parent's or legal guardian's e-mail address, mailing
address and phone number so we can request consent to retain
the child's information. Until parental consent is received,
for a child under 13, we will not use this information in
any way. If Welch's does not receive verifiable parental
consent within seven days of the child's attempt to register
with welchs.com, we will permanently delete the child's
personal information.
Welch's will not ask a child under age 13 to provide
financially sensitive information such as credit card numbers.
2. How We May Use Information We Collect From Children
Under Age 13:
We will use the information collected on the Welch's
website to (a) allow registered users under 13 access to a
members-only section within www.welchs.com, called "My
Grapelink" and (b) communicate with our under 13 registered
visitors via permission-based email messages, to provide updates
about our products and promotions.
Unless the parent chooses to register as well with welchs.com,
we will not use the parent's or guardian's e-mail
address or mailing address for any purpose other than to communicate
with the parent or guardian in order to obtain permission
for their child to register and participate on the Welch's
website. After the parent has provided consent for us to retain
their child's information, we will keep the parent's
information provided by the child on file to show that we
have complied with our privacy protection policy, to send
future requests for consent if necessary, and to ensure that
only the child's parent can review the child's personal
information. The parent will have an option to create their
own registration record with us when they access their child's
record to review, approve or delete it.
3. Permission Process - How A Parent May Give Consent
to Collection of Information from a Child under Age 13:
As outlined above, all children under the age of 13 will
be required to provide us with the name, mailing address,
e-mail address, and phone number of their parent or legal
guardian in order to seek to become officially registered
on the Welch's website. Once the child has provided this
information, we will send an e-mail to the parent explaining
that the child is attempting to register on the site and explaining
how the parent can provide consent or deny consent for the
child's registration. This e-mail to the parent will
provide the parent with a specific link, to access the child's
information. Once the parent accesses the child's record,
the parent will have the option to:
- Provide consent to retaining and using the child's
information
- Edit the child's information and provide consent
to retaining and using it
- Deny consent and delete the child's information
If a parent or guardian provides consent to collection and
use of the child's information, an e-mail is sent to
the parent, with a copy to the child, to confirm that Welch's
has received parental consent and that the child now may participate
as an officially registered member of the site. The child's
registration to the Welch's website will be activated
once the parent visits the website provides consent for Welch's
to retain and use the child's information as outlined
above.
In the event that the parent or guardian of the child who
wishes to register to create a My Grapelink account does not
have an e-mail account and does not have access to the Internet
to create an e-mail account, an alternative means of parental
consent will be provided. The child who is registering has
the option of clicking on a link, located next to the e-mail
field on the Parent/Guardian Consent Request page of My Grapelink.
Once clicked upon, this link will provide instruction to the
child to enter the following e-mail address into the e-mail
field of the Parent/Guardian Consent Request page: customerservice@welchs.com.
After this e-mail is entered, the child will complete the
remainder of the page with their parent or guardian's
name, address and phone number. After the child submits the
information by clicking on the submit button at the bottom
of the page, their record will be forwarded to customerservice@welchs.com,
an internal Welch's e-mail account, established to receive
such requests. Upon receipt, the e-mail will be printed out
and mailed to the parent of the child who wishes to register.
The e-mail printout, and two copies of the printout of the
child's information that the child provided to Welch's,
will accompany a letter to the parent. This letter will provide
the same information as the e-mail letter that is sent to
the parent upon the child's attempt to register. Welch's
will require the parent to return one copy of the form containing
their child's information with their signature, indicating
their consent for Welch's to retain their child's
online information. The parent may also edit the record and
return one copy of the child's record, with their signature,
to Welch's. The parent may also request that the record
be deleted by indicating their wishes in writing on one copy
of the child's record. If, within 21 days of the date
that the child enters their information into Welch's
Grapelink, a return letter is not received from the parent
with instructions to approve (provide consent), edit (and
provide consent) or delete the record of the child, the record
will be automatically deleted by welchs.com. Parents who elect
to return the letter of request for their consent for Welch's
to retain their child's information must be addressed
to:
Welch's Consumer Affairs
2 South Portage Street
Westfield, NY 14787-1492
Attn: www.welchs.com
Once Welch's has received consent from the parent of
the child attempting to register, a letter confirming that
consent to registration will be mailed to the parent, with
a copy to the child.
4. How A Parent May Edit or Delete Their Child's
Information or Revoke Consent:
The parent or guardian of a registered child, will always
have the option at any time to view, change, or delete any
of the information we have collected from their child. For
security reasons, we will not give out any of the information
that we have on file to enable access to a child's record.
If a parent does not have the e-mail message that was sent
to the parent containing the hypertext link (URL) to the child's
personal information (the e-mail with a subject line "Request
for Consent to Collect Child's Personal Information"),
the parent may send an e-mail to: support@welchs.com and provide
us with the child's name and the parent's e-mail
address. The parent's e-mail address must match the parental
e-mail address that the child provided to Welch's and
to which Welch's e-mailed the request for parental consent.
If the e-mail address you provide us in your request matches
that provided by the child and from which we received parental
consent, Welch's will then resend the original "Request
for Consent to Collect Child's Personal Information"
to the same e-mail address to which we originally sent it.
A parent or guardian of a child who does not have an e-mail
account and has given their written consent to Welch's
to retain the information provided by and collected about
their child (as outlined in the section above: Permission
Process How a Parent May Give Consent to Collection
of Information from a Child under Age 13) may wish to edit
or delete this record in the future. The parent may do this
by sending a written request at the address below, with explicit
directions to edit or to delete their child's record.
Welch's will mail to the parent a written confirmation
of this edit or deletion, with a copy to the child.
5. Who We May Share this Information With:
Welch's has set forth the same guidelines regarding
the way we use personal information to apply to the personally
identifiable information of children under 13 who register
with our site, as with registrants who are over the age of
13 and do not require parental consent to register with welchs.com:
Welch's will not sell or rent your personally identifiable
information to anyone. Welch's will send personally identifiable
information about you to other companies or people when:
- We have your consent to do so.
- We need to share the information in order to provide the
product or service you have requested.
- We need to send the information to companies who work
on behalf of Welch's to provide a product or service
for you on our behalf. Examples include hosting and helping
to run this Web site, delivering packages, sending postal
mail and e-mail, removing repetitive information from customer
lists, analyzing data, providing marketing assistance, and
providing customer service. Unless we tell you differently,
these companies do not have any right to use the personally
identifiable information we provide to them beyond what
is necessary to assist us, unless they have your consent
to do so.
- We need to respond to valid legal process. This includes
a search warrant, subpoena, or court order, and any other
instance when we believe we are required to do so by law.
We may also make disclosures to protect your safety during
emergencies if your physical safety is believed to be at
risk, to protect the security or integrity of the Welch's
Web site, or to take precautions against liability. We will
take reasonable steps to limit the scope of these disclosures.
Other than as set out above, you will receive notice when
information about you might go to third parties, and you will
have an opportunity to choose not to share the information
(opt-out).
Welch's may share aggregated, non-personally identifiable
information about our users with other companies for marketing
and promotional purposes.
6. Whether or Not the Information We Request is Necessary
to Register or Participate in an Activity on the Welch's
Website:
Welch's cannot and will not condition a child's
participation in an activity on this site on the child disclosing
more personal information than is reasonably necessary to
participate in the activity. Personal information sufficient
to create a complete and approved registration record is required
in order to participate in any promotional activities (such
as sweepstakes) or, request a coupon from Welch's through
the "My Grapelink" members-only section of welchs.com.
All areas outside of the "My Grapelink" area of
welchs.com are open to all visitors to the website.
Changes in Our Policy
Welch's reserves the right to change this Privacy Policy
at our discretion. If we decide to change our Privacy Policy
we will post those changes here. We encourage you to visit
this section of our website frequently to be informed of any
changes. If you provide consent to collection and use of personal
information about your child and we make any material change
in the type of information we collect or the way we use that
information, we will notify you of those changes and obtain
your permission before we request any additional personal
information from your child. We will not change our policy
to allow us to give personal information to a third party
without first obtaining permission from our registered users
and their parent or legal guardian if they are under age 13.
Your Consent to this Privacy Policy
By using this website, you agree to the parameters of this
policy and agree to the terms stated herein by Welch's
and Welch Foods Incorporated. If you do not agree with these
terms, please do not use this site or submit any personal
information.
How To Contact Us
If you have any questions or concerns about this Privacy
Policy or our data collection practices, please contact us
as follows:
Consumer Affairs
Welch Foods Inc., A Cooperative
2 South Portage Street
Westfield, NY 14787-1492
Phone: (800) 340-6870
email: askwelchs@welchs.com
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